From referral toindependence.
Referral received
We acknowledge every referral promptly and confirm next steps with the referring partner.
Assessment
A structured assessment of housing need, support requirements and eligibility.
Risk screening
Robust risk screening to ensure safe, appropriate and compatible placements.
Property matching
We match the individual to suitable, compliant accommodation.
Placement
A managed move-in with clear expectations and a named support worker.
Support
Planned key-working covering wellbeing, tenancy, budgeting and life skills.
Regular reviews
Scheduled reviews with the resident and partners to track progress.
Move-on planning
Coordinated progression towards stable, independent living.
Clear council liaison at every stage.
Commissioning teams and referring partners receive timely, professional communication throughout — acknowledgement, updates, review outcomes and move-on planning, all documented and shared.
